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At Kar Growth, we believe in strong and responsive customer support. Our team is committed to helping you solve problems quickly and professionally. This policy explains how we manage support requests, communication, and issue resolution.


1. Support Availability

  • Support is available 24/7 through live chat and email.

  • Response time is usually under one hour.

  • We prioritize active orders and payment-related inquiries first.


2. Communication Channels

You can contact us using:

  • Email: support@kargrowth.site

  • Live Chat: Available on our website dashboard

  • Ticket System: Submit a ticket for order or account issues

Always provide your order ID and account email to speed up the process.


3. Issue Handling

Our team reviews every request carefully.
We handle:

  • Order delivery delays

  • Payment confirmation issues

  • Account login problems

  • Service quality concerns

Each request is logged in our system until it’s fully resolved.


4. Refund and Refill Requests

  • Refunds are processed only when an order fails to start or complete.

  • Refill requests are allowed when a service drops within the refill period.

  • Refunds are credited back to your Kar Growth balance unless otherwise agreed.

  • No refunds are given for completed or partially delivered orders.


5. Service Guarantee

We ensure:

  • Fast and accurate delivery

  • Secure transaction handling

  • Safe order management without access to private data

  • Transparent updates on order progress


6. User Responsibilities

Users must:

  • Provide correct profile links before placing orders.

  • Avoid placing duplicate or overlapping orders for the same link.

  • Keep payment proof for any dispute or verification.

Failure to follow these steps may delay issue resolution.


7. Misuse of Support

Abusive or repeated spam messages to the support team may lead to temporary account suspension. We treat all users with respect and expect the same in return.


8. Policy Updates

Kar Growth may update this Support Policy without prior notice. Check this page regularly to stay informed of any changes.


Our Goal
We aim to provide fast, honest, and professional support to every user. If you ever face an issue, reach out—we’ll solve it quickly and fairly.

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